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How long is the delivery time?

The delivery time is 1-3 working days within Germany. 5-8 working days across Europe.

Do shipping costs are incurred?

Shipping is within Germany free of charge,

The shipping costs are staggered across Europe From € 4.99

When will my order be sent?

Orders until 12 noon will still be On the same working day sent. Orders from the weekend will always be sent to the next possible working day.

With which shipping service provider Finder the delivery takes place?

We send all of our articles with GLS parcel service


Is a return free?

Yes, a return is free.

When does my return have to be registered?

The desired return must be registered within 14 days of delivery.

How can the goods be returned?

A return takes place with a free -placed back elabel via Inene GLS parcel shop. The label can be requested free of charge.

Other questions

How long is the guarantee?

All products have a 2 year guarantee

The guarantee has expired, but the product has damage

After the 2 -year guarantee period, a paid replacement delivery is possible at any time.

Can a spare part be ordered?

All of our fireplaces can be improved and repaired with our spare parts at any time. You can also find these in our shop

Damage has occurred during transport

If there are transport damage or pre -existing product damage, there is a free exchange of the product.